Frequently Asked Questions

Frequently Asked Questions2026-08-11T10:51:36-05:00

FAQs About Happy Tails STL

Have questions about Happy Tails’ dog boarding, dog daycare, dog grooming, or dog training services in St. Ann, MO? You’ve come to the right place! Below are answers to our most frequently asked questions covering our booking process, facility policies, and general information.

If your question isn’t answered here, don’t hesitate to reach out—Happy Tails is open 24 hours a day and our team is always ready to help!

frequently asked questions about happy tails pet hotel
Where are you located?2026-02-12T12:19:28-06:00

Happy Tails is located at 2920 N Lindbergh Blvd, Saint Ann, MO 63074. Our facility is conveniently situated to serve dog owners throughout the greater St. Louis area, including St. Louis County and surrounding Missouri communities. We’re also right next to the STL airport!

When are you open?2026-04-15T10:20:42-05:00

Happy Tails is open 24 hours a day, 7 days a week, 365 days a year. Our round-the-clock operation means your dog always has access to attentive, professional care regardless of the time of day or night.

What vaccines are required to use Happy Tails’ services?2026-02-12T12:14:06-06:00

All dogs at Happy Tails must have current records of the following vaccines:

  • Bordetella (Kennel Cough)
  • DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus, Parainfluenza)
  • Rabies
What services do you offer?2026-02-12T12:27:36-06:00

Happy Tails is a true one-stop-shop for all your dog care needs. We offer four different services: dog boarding, dog daycare, dog grooming, and dog training. Having all these services in one convenient location saves you time and ensures your dog receives consistent, familiar care from a team they know and trust.

What makes Happy Tails different from other pet care facilities?2026-02-12T12:29:58-06:00

Several things set Happy Tails apart from other St. Louis pet care providers. We are open 24/7, offering unmatched flexibility and convenience. Our facility features 8,000 square feet of indoor play space and an impressive 21,000 square feet of outdoor space with professional-grade Prostyle Astroturf. Dogs receive approximately 12 hours of play per day—far exceeding industry norms. We offer a full range of services including boarding, daycare, grooming, and training all under one roof, and our team of passionate animal lovers has been delivering exceptional care to St. Louis dogs since 2000.

What kind of safety measures are in place?2026-02-12T12:34:38-06:00

Safety is a top priority at Happy Tails. Our facility features secure fencing, gated entry and exit points, and carefully monitored play areas to prevent accidents. All dogs are grouped by size to ensure appropriate and safe play dynamics. Our experienced staff maintains constant supervision during all play sessions and is trained to quickly identify and address any behavioral concerns. Strict vaccination requirements help protect all dogs from contagious illnesses. With over two decades of experience, our team has developed the expertise to keep every dog in our care safe, healthy, and happy.

What if my dog has special needs?2026-02-12T12:42:43-06:00

Happy Tails’ staff members have experience making accommodations for all kinds of dogs. We understand that each and every dog is unique; that’s why we personalize our care plan to each dog. Before using one of our services, speak with a team member about your concerns so we can recommend the best plan for you and your pet.

How do I book a reservation?2026-02-12T12:33:12-06:00

Booking at Happy Tails is quick and easy! You can make reservations through our convenient online Customer Portal or call us directly at (314) 291-3647. We strongly recommend booking in advance, especially during peak periods such as major holidays, summer months, and long weekends, as availability fills up quickly.

Do you offer any discounts?2026-02-12T12:37:17-06:00

Yes! Happy Tails offers several great ways to save on pet care. Visit our Offers & Discounts page to see all current deals.

Do you have staff on-site overnight?2026-02-12T12:35:41-06:00

Yes! Because Happy Tails operates 24 hours a day, 7 days a week, trained staff members are always on-site—including overnight and on holidays. This is one of our biggest differentiators from facilities that close overnight and leave dogs unsupervised.

Do you have any breed or size restrictions?2026-02-12T12:31:21-06:00

Happy Tails welcomes dogs of all breeds and sizes! From tiny Chihuahuas to giant Great Danes, our experienced staff is equipped to care for the full spectrum of canine companions. Dogs are also grouped by size to ensure safe, enjoyable interactions and appropriate play dynamics for every pup.

Do you also work with cats?2026-02-12T12:46:18-06:00

At this time, Happy Tails only offers services for dogs and puppies. We do not work with cats or exotic pets.

Can I come in for a tour of the facility?2026-02-12T12:14:49-06:00

Absolutely! You’re welcome to stop by anytime and take a look around. The best times to come in are mid-morning and mid-afternoon, but again, you’re welcome to come by anytime. We’re available 24 hours a day!

Are you currently hiring?2026-02-12T12:39:47-06:00

While we are not currently hiring, Happy Tails is always interested in connecting with passionate, animal-loving individuals looking to build a rewarding career in pet care! If you’d like to join our team some day, download and complete our employment application.

Are there other requirements than vaccinations?2026-02-12T12:45:03-06:00

Those seeking boarding or daycare must complete a free orientation before using our services. We also require that dogs are spayed/neutered if over 12 months of age. We do not accept females in heat.