FAQs About Dog Boarding
Leaving your dog in someone else’s care is a big decision, and we want you to feel completely confident before, during, and after dog boarding with us in St. Ann, MO. From vaccination requirements to pricing, reservations, and what to pack, you’ll find answers to our frequently asked questions below.
If your question isn’t answered here, don’t hesitate to reach out—Happy Tails is open 24 hours a day and our team is always ready to help!
At Happy Tails, boarded dogs get up to 12 hours of play daily! Our staff supervises all group play to ensure every dog stays safe and happy and takes breaks throughout their stay.
All dogs over 12 months old must be spayed or neutered to board with us. If your dog is under 12 months of age and female, it will not be permitted to use our dog boarding while in heat.
All boarding guests must be current on Bordetella (kennel cough), DHLPP (distemper, hepatitis, leptospirosis, parvovirus, and parainfluenza), and Rabies vaccines.
We offer free, no commitment orientations for all customers. For Orientation Information please download our Orientation PDF.
An orientation is what we require before a dog can stay for boarding or daycare. We do them by appointment only but don’t worry, we offer them seven days a week all throughout the day. We just want to make sure we have everything ready for you when you arrive. The process usually takes around 30 minutes (can vary depending on your dog’s comfort level with other dogs). Your pet will get a chance to socialize with other dogs while you meet with a manager so we can get some details about you and your dog. We want to make sure we know all we can to make your dog’s stay with us as happy as possible.
Yes! While we can’t take visitors into the actual pet care areas, you can stop by anytime during our business hours to chat with staff members and take a look around. We’re open 24/7, so you’re welcome to visit whenever it’s convenient for you.
We’re happy to accommodate special diets, food allergies, and specific feeding schedules. Simply bring your dog’s regular food and provide detailed feeding instructions. There’s no additional charge for special feeding requirements.
Absolutely. Our staff is trained to administer medications with the exception of injections; just provide clear instructions and the medication in its original container. There is no additional fee for basic medication administration.
While we don’t offer live webcams, you’re welcome to call us anytime to check on your dog. Our staff can provide updates on how your dog is eating, playing, and adjusting to their stay. We’ve found that most dogs settle in beautifully within the first day and have a wonderful time playing with their new friends.
We are open 24/7, so you can drop your dog off or pick them up entirely at your convenience. However, we do charge a $32.50 fee for check-outs after 1pm.
We offer three different packages. Each package differs by duration and discount: our 10-day package saves you 10%, our 20-day package saves you 15%, and our 30-day package saves you 20% on boarding costs.
Our standard nightly rate is $65.00. We offer 10% discounts off the standard rate for those who board an additional pet or board with us longer than 10 days.
No, we do not put dogs in the same kennels. Dogs at Happy Tails get plenty of interaction with other dogs during their stay, so they will get time to wind down in their own space when needed.
Please bring any medications with clear instructions, and a familiar item from home like a blanket or toy to help them feel comfortable. You may also want to bring your dog’s regular food if they have specific dietary needs or allergies.
We group all of our dogs by size and work to ensure safe and comfortable interactions during playtime. If your dog is anxious or reactive, please talk with us during your free orientation so we can discuss the best plan of action for your pup.
You can book online through our customer portal or call us at (314) 291-3647. We recommend booking in advance during peak holiday seasons like Thanksgiving, Christmas, and summer vacation periods. First-time guests must complete an orientation before their first boarding stay.